NEDBANK
Service Design - Self Evaluation Tool
The "Service Design Self Evaluation Tool" project aimed to develop a practical and user-friendly self-evaluation tool for non-designers to assess their Service Design outputs.
The primary objectives were to create an accessible and comprehensible tool with associated metrics, enabling broader team engagement in the self-evaluation process.
The solution was a streamlined yet robust quantitative self-evaluation tool and metrics, providing users with a comprehensive understanding of tacit requirements essential for the successful execution of service design elements and artefacts.
How might we develop a practical and user-friendly self-evaluation tool and metrics for non-designers to self-evaluate their Service Design outputs, whilst ensuring seamless adoption.
DESIGN CHALLENGE
PROJECT SUMMARY
OBJECTIVES
The main objectives were to create a tool that is practical and user-friendly for non-designers, allowing them to effectively assess their Service Design outputs.
The tool needed to be accessible and comprehensible for individuals without a design background, ensuring broad engagement and seamless adoption.
SOLUTION
The proposed solution was a streamlined yet robust quantitative self-evaluation tool and associated metrics.
ROLE: SERVICE DESIGNER, CX/UX SPECIALIST
PROJECT DATE: 2023
CLIENT: NEDBANK
PROJECT STATUS: COMPLETE - IN NEXT PHASE
NEDBANK
Service Design - Self Evaluation Tool
The "Service Design Self Evaluation Tool" project aimed to develop a practical and user-friendly self-evaluation tool for non-designers to assess their Service Design outputs.
The primary objectives were to create an accessible and comprehensible tool with associated metrics, enabling broader team engagement in the self-evaluation process.
The solution was a streamlined yet robust quantitative self-evaluation tool and metrics, providing users with a comprehensive understanding of tacit requirements essential for the successful execution of service design elements and artefacts.
How might we develop a practical and user-friendly self-evaluation tool and metrics for non-designers to self-evaluate their Service Design outputs, whilst ensuring seamless adoption.
DESIGN CHALLENGE
PROJECT SUMMARY
OBJECTIVES
The main objectives were to create a tool that is practical and user-friendly for non-designers, allowing them to effectively assess their Service Design outputs.
The tool needed to be accessible and comprehensible for individuals without a design background, ensuring broad engagement and seamless adoption.
SOLUTION
The proposed solution was a streamlined yet robust quantitative self-evaluation tool and associated metrics.
ROLE: SERVICE DESIGNER, CX/UX SPECIALIST
PROJECT DATE: 2023
CLIENT: NEDBANK
PROJECT STATUS: COMPLETE - IN NEXT PHASE
1. Ideation of Metrics
The first phase involved brainstorming and ideating the metrics that would be included in the self-evaluation tool. This was a collaborative effort to ensure that the metrics were relevant, practical, and aligned with the needs of non-designers.
2. Desktop Research
To support the ideation process, extensive desktop research was conducted to understand best practices and existing tools in the field of Service Design. This research helped in refining the metrics and ensuring they were grounded in proven methodologies.
PROCESS
3. Collaborative Ideation Workshops
Next, collaborative ideation workshops were held with key stakeholders and team members. These workshops provided a platform for open discussion and feedback, allowing us to refine the tool and metrics further. The focus was on ensuring that the tool was user-friendly and practical for non-designers.
4. Adjudication of Metrics
The metrics developed during the workshops were then adjudicated to ensure their effectiveness. This involved rigorous testing and validation to confirm that the metrics were comprehensive and provided a clear understanding of the service design elements.
5. Development of the Tool
With the metrics finalised, we began developing the tool. The tool was designed to be intuitive and easy to use, with a focus on providing a seamless user experience. It included clear instructions and guidance to help non-designers navigate the self-evaluation process effectively.
The "Service Design Self Evaluation Tool" project successfully developed a practical and user-friendly tool for non-designers to assess their Service Design outputs.
By focusing on creating an accessible and comprehensible tool, the project enabled broader team engagement and facilitated a more inclusive approach to Service Design.
CONCLUSION
