About Me

As an experienced Service Designer and CX/UX Specialist, my professional journey has been enriched by diverse experiences in customer experience, user experience, service design, and a touch of web development and digital design. Throughout my career, I've worn various hats on a spectrum of projects, taking pride in my creative contributions to initiatives and digital products.

My passion lies in seamlessly merging experience design with business KPIs, providing a comprehensive view of journey highlights, pain points, and opportunities. I approach design with a growth mindset, thriving in a multidisciplinary and collaborative culture. This mindset allows me to continually learn and adapt, ensuring that my designs not only meet but exceed user expectations and business goals.

My unique blend of CX/UX, service design, and self-taught web and digital design skills enables me to employ both convergent and divergent thinking. This holistic approach optimises the feasibility, viability, and desirability of the solutions I create. I excel at identifying and addressing the intricate needs of users while aligning those needs with strategic business objectives.

Currently, I hold the role of a Service Designer within the design faculty at Nedbank. In this capacity, I leverage my extensive experience and multidisciplinary skills to drive innovation and deliver exceptional user experiences. My work is characterised by a deep commitment to user-centric design principles and a relentless pursuit of excellence.

Throughout my career, I have consistently demonstrated my ability to navigate complex design challenges, foster collaboration among cross-functional teams, and deliver impactful solutions. My journey in the world of design has been driven by a genuine passion for creating meaningful and effective user experiences, and I am dedicated to continuing this journey with the same enthusiasm and dedication.

Professional Bio