"I plan, design and improve any and all experiences from before the beginning through to after the end!" – Marcus Chabane

Summative Bio

As an experienced Service Designer and CX/UX Specialist, I bring a diverse background in customer experience, user experience, and service design, complemented by skills in web development and digital design. My career is defined by a passion for integrating experience design with business KPIs to highlight journey insights, address pain points, and uncover opportunities.

Currently serving as a Service Designer within Nedbank's design faculty, I thrive in multidisciplinary environments, leveraging a growth mindset to deliver user-centric solutions. My unique blend of skills enables me to optimise the feasibility, viability, and desirability of digital products, ensuring they meet both user needs and business goals.

I am dedicated to driving innovation, fostering collaboration, and creating exceptional user experiences that provide tangible value for both users and businesses.

Professional Bio

FEATURED WORK

ROLE: SERVICE DESIGNER, CX/UX SPECIALIST

PROJECT DATE: 2022 -2024

CLIENT: NEDBANK

PROJECT STATUS: COMPLETE

ROLE: SERVICE DESIGNER, CX/UX SPECIALIST

PROJECT DATE: 2023

CLIENT: NEDBANK

PROJECT STATUS: COMPLETE

ROLE: PROJECT OWNER (CONCEPTUALISER & DRIVER), CX/UX SPECIALIST

PROJECT DATE: 2023

CLIENT: NEDBANK

PROJECT STATUS: COMPLETE

FEATURED WORK

PROJECT SCOPE

BRAND IDENTITY

WEB DESIGN & DEVELOPMENT

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PROJECT SCOPE

BRAND IDENTITY

WEB DESIGN & DEVELOPMENT

LOGO, ICONOGRAPHY & ILLUSTRATIONS

BUSINESS STRATEGY

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PROJECT SCOPE

BRAND IDENTITY

WEB DESIGN & DEVELOPMENT

LOGO, ICONOGRAPHY & ILLUSTRATIONS

BUSINESS STRATEGY

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THIS WEBSITE

BRAND IDENTITY

WEB DESIGN & DEVELOPMENT

BRAND STRATEGY

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TESTIMONIALS

Sipho Sepeng

Customer Experience & Human-Centered Innovation Craftsman

“As a leader, Marcus is supportive of junior team members, providing valuable assistance and drawing from his experience to guide and mentor them effectively.

Communication and collaboration are among Marcus's strengths, as he actively supports team members and maintains a respectful demeanour – as an innate optimist, he energises the team with his positive character.

Marcus stands out as a valuable team member, possessing perceptive and empathetic qualities with a high level of emotional intelligence. His attention to detail and ability to articulate visions make him an astute leader.”

Nombulelo Mahoda

Senior Service Designer

Marcus is always present, bringing a positive attitude, pushing boundaries in thinking and questioning.

It is a pleasure working with you, I learn so much just by listening to you and I commend your passion and eagerness to learn and being available to help with anything even when you always have so much on your plate already.”

Hemisha Bagoon

Senior Business Designer

“Marcus is a valuable asset to our team, offering great insights and ideas that reflect a depth of understanding and creativity.

He consistently demonstrates exceptional qualities that contribute positively to our team dynamics.

His proactive approach is evident through his consistent habit of asking insightful questions, showcasing a keen curiosity and a commitment to understanding the task at hand.”

Reginald Mogashoa

Service Designer

“Marcus is a great colleague is able to lead and manage others well.

Marcus goes out of his way to ensure quality for his team and himself, be it a big or small project or initiative.

His ability to collaborate and work with others is a high aptitude and he easily adds onto the success of the team.”